Privacy Policy

What We Collect

When you book a room or sign up for one of our blacksmith workshops, we'll need some basic stuff from you. Your name, email, phone number, and payment details are pretty standard. We also hang onto your room preferences - like if you prefer a view of the historic forge or need a quieter suite away from the event spaces.

If you're joining us for the artisan experiences or dining at Fire & Iron, we might ask about dietary restrictions or accessibility needs. That's just so we can make sure your stay's comfortable and safe.

Our website uses cookies too - they help us remember if you've visited before and what pages you checked out. Nothing creepy, just helpful stuff that makes booking easier next time around.

How We Use Your Info

First off, we use your information to actually provide the services you've booked. Can't really confirm your Heritage Suite reservation without your contact details, right?

We'll send you booking confirmations, updates about your stay, and any important changes to our services. If you've opted in, we might also share news about special events or seasonal experiences - but you can unsubscribe from that stuff anytime.

Your payment info goes straight to our secure payment processor. We don't actually store your full credit card numbers on our systems. That's handled by certified third parties who know what they're doing.

Sometimes we look at anonymized data to figure out what's working and what isn't - like which experiences are most popular or how we can improve our spa services.

Who We Share It With

We're not in the business of selling your personal information. Period. That said, running a hotel means we've gotta work with some partners.

Payment processors handle your transaction details securely. Our booking system provider helps manage reservations. If you've booked a workshop tour, our artisan blacksmiths get your name and any special requirements you've mentioned.

We're also legally required to share info with authorities if there's a valid request - like law enforcement with proper documentation or health officials during public health situations.

All our partners are bound by strict confidentiality agreements. They can only use your data for the specific services they're providing to us, nothing else.

Your Rights & Choices

Under Canadian privacy laws (PIPEDA, if you're into acronyms), you've got rights when it comes to your personal data.

You can request to see what information we've got on file about you. Want us to correct something that's wrong? Just let us know. If you'd like us to delete your data entirely, we can do that too - though we might need to keep some records for legal or accounting purposes.

Don't wanna receive our newsletters anymore? There's an unsubscribe link in every email we send. Or shoot us a quick message and we'll take care of it manually.

You can also adjust your cookie preferences through your browser settings. Keep in mind that blocking certain cookies might affect how our website works for you.

How We Protect Your Data

Security's a big deal for us. We use industry-standard encryption for all data transmission - that's the same tech banks use. Our servers are protected by firewalls and monitored 24/7.

Only authorized staff members can access guest information, and they're all trained on privacy practices. We regularly update our security measures to keep up with new threats.

That said, no system's 100% bulletproof. If there's ever a breach that affects your data, we'll notify you promptly and let you know what steps we're taking.

We keep your information only as long as necessary - typically for the duration of your stay plus seven years for financial records (tax requirements and all that fun stuff).

Third-Party Links

Our website might link to other sites - like our local craft partners or tourism resources around Vancouver. Once you click through to those sites, this privacy policy doesn't apply anymore.

We try to partner with reputable organizations, but we can't control their privacy practices. It's worth checking out their policies if you're sharing information with them.

Same goes for social media platforms where we maintain a presence. Facebook, Instagram, and the like have their own data collection methods that're separate from ours.

Children's Privacy

Our services aren't specifically directed at kids under 13, though families with children are always welcome here. We don't knowingly collect personal information from children without parental consent.

If you're booking for your family and including info about your kids (like for meal planning or activity preferences), we'll handle that data with the same care as any other guest information.

If we discover we've inadvertently collected data from a child without proper consent, we'll delete it as quickly as possible.

Changes to This Policy

We might update this privacy policy from time to time - usually when we add new services or if there are changes to privacy laws. When we do, we'll update the effective date at the top of this page.

For significant changes, we'll send an email to guests who've opted into our communications. Otherwise, the updated policy'll be posted here on our website.

We'd recommend checking back occasionally, especially if it's been a while since your last visit. Though honestly, we'll try not to change things up too often - consistency's important.